Need a hand? Email TallyZap Support and we’ll help you get back to work.
Contact support
Email support@tallyzap.ca. We aim to reply within two business days.
To help us resolve your issue, include:
- the email address used with TallyZap, if applicable;
- your company name if you use Crew Mode;
- your iPhone model and iOS version;
- the TallyZap app version and build number; and
- a short description of what happened and what you expected.
Do not email passwords, verification codes, Apple credentials, full payment-card details, or unredacted client financial records. Remove sensitive information from screenshots whenever possible.
Account deletion
- Sign in to TallyZap.
- Open Settings.
- Choose the account-deletion option and confirm both prompts.
Account deletion requires an authenticated session. If you use Sign in with Apple, you may need to authenticate with Apple again so TallyZap can revoke the authorization. If deletion does not complete, email support and include the error message you see.
Sign-in help
Email sign-in
- Use the same email address that requested the verification code.
- Check spam and filtered folders.
- Request a new code if the previous one expired.
Sign in with Apple
- Use the Apple ID originally connected to your TallyZap account.
- If Apple hides your email, check the relay address in your Apple ID settings.
Crew invitations
- Open the invitation on the iPhone where you use TallyZap.
- Sign in or create an account before accepting the invitation.
- Ask the company owner to resend an invitation that expired or was revoked.
Voice, receipts, photos, and files
If voice processing or an upload fails:
- confirm that your internet connection is available;
- confirm microphone, camera, photo-library, Contacts, or file permissions in iOS Settings;
- confirm you are signed in and still have access to the company or project;
- for an interrupted voice entry, open Voice Inbox and retry the saved recording instead of recording it again;
- close and reopen TallyZap if needed; and
- contact support if the issue continues.
Scopes, estimates, and invoices
- Open a project and use its workflow to create or review Scope, Estimate, and Invoice documents.
- Saved PDFs appear in that project's Documents section.
- Review client details, pricing, taxes, dates, and payment terms before sharing a PDF.
- TallyZap records payments but does not process card or bank transactions.
Privacy requests
For access, correction, deletion, consent, or other privacy questions, email the Privacy Officer at privacy@tallyzap.ca. See the Privacy Policy for details.
Important limits
TallyZap Support cannot provide accounting, tax, payroll, legal, workplace-safety, emergency, or financial advice. Contact emergency services or an appropriate qualified professional when the situation requires it.